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Below is a chat message from an Adventure RV employee. It is self explanatory.

12:55:56 Thank you for contacting us. An operator will be with you shortly...

12:55:56 Dave: I cannot locate my order number so I cannot communicate with you.

12:56:06 Operator Ryan joined the chat

12:56:11 Ryan: Hello! Thank you for contacting AdventureRV.net and welcome to our online support. It will be my pleasure assisting you today.

12:56:21 Ryan: I am sorry, but I do not have access to your shipping information at this time. Tracking number requests are handled by our email support center. Please follow the link below to request shipping and tracking information.http://www.adventurerv.net/help/open.php

12:57:12 Dave: I tried that. Without an order number I can't send a message. This system sucks. I need to talk to someone who will look up my order number.

12:57:38 Ryan: Please raise a support ticket here. Our email support team will be able to sort it out for you.

12:57:59 Dave: I can't do that without a *** order number either!

12:58:13 Ryan: Is there anything else I can help you with today?

12:58:54 Dave: You are being a ***. I need my order number or a phone number. I am copying this message and will get it to you manager if I can't get help from you.

13:00:22 Ryan: I'm sorry I cannot help you.

13:00:27 Ryan: If there isn't anything else I can help you with, I will end this chat now, Thank You

13:00:31 Ryan: Thank you for visiting www.adventurerv.net

Have a Great Day!

13:00:33 Operator Ryan left the chat

Reason of review: Poor customer service.

Monetary Loss: $349.

Preferred solution: Let the company propose a solution.

Location: Bozeman, Montana

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Iโ€™m also having trouble contacting customer support. I didnโ€™t receive a shipping number. Mike T.

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